DOST-PCAARRD

II. Service Availed

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Inquiry on PCAARRD GIA Program

Submission of New Proposal

Project Extension

Project Review/M&E

Project Renewal

Inception Meeting

Others (Pls. specify)

Project Title

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Inquiry/Consultation

Job Application

Request for Publications

Research

Meeting

Others (Pls. specify)

For Visitor`s Bureau

Orientation/Briefing

Consultation Meeting (Explore Collaboration)

Benchmarking

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Issuance of Service Record

Issuance of IDs and Name Tags

Issuance of Certification

Others (Pls. specify)

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Cash Advances

Petty Cash Fund Replenishment

Reimbursement of Expenses

Funds Transfer to Implementing Agencies

Fund Transfer to NGOs/POs

Others (Pls. specify)

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Carpentry

Electrical

Repair of Equipment

Plumbing

Others (Pls. specify)

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Activity Title

Duration

Venue

Platform used (if applicable) e.g. Zoom, FB Live, etc

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Inquiry on NAARRDN Facilities Improvement Program

Submission of New Proposal

Project Renewal

Project Review/M&E

Project Extension

Others (Pls. specify)

Project Title

Project ID

Project Duration

Project Budget

Type of Service Availed

Others (Pls. specify)

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Title of the Activity/Exhibit

Venue of Exhibit

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Inquiry on Thesis/Dissertation Grant

Submission of Application

Release of Initial/Final Grant

Submission of Completion Documents

Others (Pls. specify)

Title of Thesis

Duration of the Thesis Grant

Budget

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Activity Title

Date

Duration

Venue/Platform used (if applicable) e.g. Zoom, FB Live, etc

Name of Staff who rendered service

Service Quality Dimensions

INSTRUCTIONS. For Service Quality Dimension (SQD) 0-8, please put a check mark (/) on the column that best corresponds to your answer

SERVICE QUALITY DIMENSIONS	Strongly Disagree	Disagree	Neither Agree nor Disgaree	Agree	Strongly Agree	N/A
SQD0 . Overall Satisfaction - I am satisfied with the service that I availed
SQD1 . Responsiveness - I spent a reasonable amount of time for my transaction.
SQD2 . Reliability - The office followed the transaction’s requirements and steps based on the information provided
SQD3 . Access and Facilities - The steps (including payment) I needed to do my transaction were easy and simple
SQD4 . Communication -. I easily found information about my transaction from the office or its website
SQD5 . Costs - I paid a reasonable amount of fees for my transaction
SQD6 . Integrity - I feel the office was fair to everyone, or “walang palakasan”, during my transaction
SQD7 . Assurance - I was treated courteously by the staff and (if asked for help) the staff was helpful
SQD8 . Outcome - I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.